24/7 Customer Support in Shared Website Hosting
We provide 24/7 customer, billing and tech support for our shared website hosting services. Even if you are not our client yet and you have questions, we can give you a hand without delay and provide you with the necessary info, so as to give you a choice to make an informed decision when you get your new website hosting account. We're available anytime, including weekends and holidays, and we provide various means of communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we now have a couple of phone numbers worldwide, therefore you can call the one that is closer to you. The maximum response time for the email messages and your tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget about waiting for days and nights to get assistance for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you are able to take full advantage of our 24/7 technical support services even on official holidays. All your sites will be available constantly and so will we. With numerous communication options, you can choose the easiest way to get in touch with us and inquire about our solutions in case you don't have an account yet, or get assistance in case you are already among our customers. You will be able to give us a call, start a chat with a live agent, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour answer time guarantee, even though it hardly ever takes more than 20 min to receive assistance whatever the complexity of the issue. Using our customer and tech support services, we will be available for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS
If you acquire a virtual private server through us, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the United States, Great Britain and Australia along with a live chat service. When you are an active customer and you want assistance with a technical issue which requires longer time to investigate or resolve, you'll be able to open a ticket from your billing account or you will be able to send an email and we'll handle the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, including holidays and weekends, yet for the vast majority of issues it takes no more than 30 minutes to get assistance. Our support service covers the VPS as well as all pre-installed software it comes with, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we supply come with 24/7 support through numerous methods of communication and with a one-hour max answer time guarantee. If you want to find out more about the packages or you have some general or billing questions, you will be able to call one of the local numbers we have worldwide or you could use our live chat service and consult with a live agent. For strictly technical matters which need assistance from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to monitor a particular problem. The reply time for them rarely surpasses 30 mins, so you can forget all about having to wait for a whole day to receive support. The support service is available for all server-related issues, which includes the pre-installed software. When you'd like to receive support for third-party applications, you may consider adding the Managed Services upgrade that we offer with all packages.