Although this isn't the mainfactor in order to identify a reliable shared website hosting provider from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you are not dealing with a one-person company and that you'll be able to get in touch with somebody when you're in need of help. The phone support for web hosting services may vary from general to professional, thus the problems which can be resolved through a phone call differ based on the provider. Generally, these matters are more basic and feature billing or first level technical issues as more complex problems often require a support ticket where both you and the system administrators can track the proceedings with a particular situation. Nevertheless, the option to call your provider can save you lots of time and efforts for the numerous small things that may eventually show up when you manage your website hosting account.

Phone Support in Shared Website Hosting

We believe that being able to consult with a live consultant is very important, for that reason we have three support lines all around the world (Australia, USA and UK) and you have the option to reach us over the phone for fourteen hours every day. If you consider getting one of our shared website hosting services, for instance, you're able to phone us and find out more about our solutions before you order to make sure that we cover all the system requirements for your sites. Following your purchase, you can call us about all of the sales and billing troubles you may have, or get any kind of general or basic tech information that you need. We've aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you can use our ticketing system, that will help you monitor the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

If you want additional information regarding the semi-dedicated hosting services that we supply, you have the option to call any of the three support lines that we have across the globe - in the United States of America, the UK and Australia. Thus, you'll be able to check in advance if our services will be suitable for your web sites. In case you're already our client and you have a semi-dedicated account, you'll be able to reach us over the phone for 14 hours daily about any kind of billing or general questions. For entirely technical troubles you are able to employ our ticketing system in order to contact our tech support because sometroubles simply require additional time to be dealt with, still we can assist you on the phone with a lot of minor technical issues as well, saving you time and efforts.