Should you ever encounter a problem with your site and be incapable of solving it, ask the web hosting company’s client support staff to help you bring the website back online. A fast solution would be the best-case scenario, but many hosting companies reply within twenty four hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be sorted out easily, your site may not function satisfactorily or it may not be accessible whatsoever for a longer span of time, so you may lose prospective clients because it is highly unlikely that anybody would be inclined to go back to a website that’s inoperational. In this light, you need to make certain not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a timely manner. If an app update does not proceed smoothly or if you erase something by mistake, for instance, the website should be fixed speedily in order to prevent prolonged unavailability.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using one of our shared website hosting services and you’ve got a question or face a certain problem, you can touch base with us 24x7 by submitting a trouble ticket or by writing an e-mail and we promise that you will get a reply within the hour. In case the issue can be resolved, we will do it before we get back to you, whereas if there is something that you have to do on your end, we will give you all the required details – what possible solutions to try, what settings to check, and so on. Typically, you will obtain an answer within less than half an hour, which implies that waiting around for hours or even for more than one day to get support is something impossible. Our one-hour reply time guarantee is valid for any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we understand just how important it is to obtain swift support, we guarantee that you won’t ever have to wait around for more than one hour to obtain an answer to any ticket that you submit via your semi-dedicated server CP. As it is, you’ll rarely need to wait for more than twenty to thirty minutes and this applies to any inquiry regardless of its nature – billing, general or technical. Additionally, our client and tech support staff will be at your disposal 24-7, which means that even in case you submit a ticket during holidays, you’ll always get a lightning-fast response, which will include the answer to a query, the solution to a problem or the info needed to sort out an issue yourself – in case there is something that you have to do on your end. With us, you will never have to waste a whole day awaiting a response like you would with lots of other providers.