If your hosting company provides live chat support, you'll be able to talk with an agent live and find out helpful information or get an issue resolved timely. The main advantage of using chat rather than calling to talk to a live person is that you will need only a computer with access to the web, so that you will not pay any rates in case you are in a different country or state. Furthermore, it will be a lot quicker to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes difficult to provide to the other side on the telephone. The live chat is also a much quicker way to contact your web hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some situation needs some more time to be resolved, you'll be able to do something else entirely while you wait for assistance on the live chat, so that you won't waste time - something that's impossible in case you're on the telephone.

Live Chat Support in Shared Website Hosting

As we believe that a number of situations are often resolved if you talk with a live person, we offer a live chat service for all our potential and active customers. The chat is online every day and our support representatives will assist you with a wide range of questions and problems. In case you are not our customer yet, you can learn more about our shared website hosting packages and the website hosting environment in general to be certain that your sites will function efficiently on our servers. If you already have an account and you have some questions or you experience any problems with any of our solutions, you can join us on the live chat and we will provide you with the necessary details or assist you to troubleshoot the problem. You will need to open a support ticket for certain issues which require more time or the expertise of a sysadmin, but for numerous standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our potential and present customers. If you're looking for a new hosting account, you will be able to chat in real time to one of our representatives and obtain more information about our semi-dedicated hosting services in order to select the best plan for your sites. If you already have an account with us, we can support you timely with billing, general and first-level technicalmatters. Although sometimes you'll need to open a support ticket as there are things that cannot be resolved through a live chat, we'll be able to help you with lots of basic tasks, for instance setting up an e-mail account in an e-mail client or redirecting one domain to another one. As a result, you'll get quick support and you will save a lot of time.