If you’ve bought a web hosting plan and you have some questions connected to a concrete feature/function, or in case you have bumped into some obstacle and you require support, you should be able to get in touch with the respective client service team. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, as the quickest way to solve an issue most often is to submit a ticket. This kind of correspondence renders the responses sent by both parties simple to track and enables the tech support staff members to escalate the problem in case, for instance, a sysadmin needs to get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to use at least two separate accounts to touch base with the client service team and to actually administer the hosting space. Constantly switching from one account to another could often be a drag, not to mention the fact that it takes a long time for the majority of hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

Our shared website hosting services come bundled with an integrated ticketing system, which is an essential part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the same place – payments, website files, e-mails, tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without the need to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will supply you with additional information and which may help you resolve any specific issue even before you actually open a ticket. We guarantee a response time of maximum one hour, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to touch base with our customer care team representatives, you will be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different customer support platform like you will have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will permit you to post a new ticket easily and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to take a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any time, which goes to say that in case you stumble upon any difficulty or have an inquiry, you can touch base with our technicians and solve the issue in question in less than 1 hour through a single platform.