Integrated Ticketing System in Shared Website Hosting
Our shared website hosting services come bundled with an integrated ticketing system, which is an essential part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the same place – payments, website files, e-mails, tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with just a few clicks of the mouse without the need to log out of your hosting Control Panel. During the process, you can pick a category and our system will offer you a number of informational articles, which will supply you with additional information and which may help you resolve any specific issue even before you actually open a ticket. We guarantee a response time of maximum one hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you have opened a semi-dedicated server account with our company and you wish to touch base with our customer care team representatives, you will be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through an entirely different customer support platform like you will have to do with the vast majority of hosting providers on the market. Our integrated ticketing system will permit you to post a new ticket easily and to search through older tickets using an intelligent search filter. Moreover, you’ll be able to take a look at the applicable knowledge base articles that our system will present to you on the basis of the problem category that you choose for your new ticket. You can accomplish all the aforementioned activities without leaving your Hepsia Control Panel at any time, which goes to say that in case you stumble upon any difficulty or have an inquiry, you can touch base with our technicians and solve the issue in question in less than 1 hour through a single platform.