Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our client assistance Department is on duty nonstop to attend to each of your support requests. Every single ticket you submit to us will be responded to within maximum 1 hour. If your issue demands help from an administrator, we will forward the ticket to the person in charge and will inform you that the case is under control.

  • Top quality support service

  • Qualified Customer Help Service

  • Our customer assistance Dept is going to be working for you round the clock to to respond to all support demand tickets that you submit. We offer technical support for all applications that are installed in advance on your server. These include our custom developed Hosting Control Panel, the chosen OS and the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • In the Hosting Control Panel that is offered at zero cost with your virtual server, you can find an informational Help zone, incorporating everything you should have knowledge of when working with your web sites and software packages. We have introduced a wide selection of how–to content articles and video courses that illustrate the common website management tasks in an understandable manner.