Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your help requests will be dealt with in maximum 60 minutes after the support ticket or e–mail was received. If your case calls for further assistance from an administrator, we will forward the support ticket or the e–mail to the person in charge, right away and will leave a comment to notify you that more time will be needed for arriving at the best solution. If you make use of our Administration Services package, any of the tasks included there will be executed whenever you want.

  • Top quality support service
  • A Top–Notch Tech Support Service

  • Our technical support staff will be at your disposal 24x7 if you require help with our Hosting Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. And if you require help with the day–to–day admin tasks on your server, you can have a glimpse at the Administration Services package, that includes backup hard disk storage space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting procedures, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided the Hosting Control Panel with a fully detailed knowledge base, which features comprehensive explanations of its features and functions. Moreover, we have shot in–depth video tutorials that will further demonstrate to you how to carry out a given operation or solve a frequently encountered problem. The how–to articles and the tutorial videos are easily accessible from every Hosting Control Panel section via the Help and Videos buttons in the top right corner.