A 99.9% Server Uptime
We’ve built our shared website hosting platform using stable hardware components and heavily customized software. Our admins have installed a modified version of SELinux on each of our web hosting servers in order to ensure the highest level of protection and dependability. We have installed a number of DoS protection tools along with highly efficient firewalls to make sure our network is invincible and safe.
All our shared website hosting services packages include a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s crucial that you also set up your own network architecture. That is why we built a custom internal network in all our datacenters. Relying on premium–quality Juniper switches and routers, our internal network allows for extraordinarily fast data transfer rates and is completely redundant.
Therefore, you will take advantage of a 99.9% network uptime in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, regardless of which web hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
Just like with any other service, if it’s your hard–earned money at stake, you cannot feel really secure. That’s why, with each of our cloud hosting plans our company offers a 30–day money–back guarantee. In case you don’t feel satisfied with our web hosting service or in case you need to use a more robust hosting solution, like a Linux VPS services or even a dedicated hosting services – you will get a full refund, with no hidden costs or reimbursement taxes.
24/7 Technical Support
If you have ever had to wait around for hours to receive a reply, you’re probably aware of how frustrating this can be, even more so if your website is on the line. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our tech support engineers will be at your disposal and they will get back to you within one hour. And the best thing is that their average support ticket response time is less than 20 minutes!